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Refund Policy

Last updated: February 25, 2026

This Refund Policy outlines the terms under which galoolsms.com (“we,” “our,” or “us”) issues refunds for bulk SMS credits, subscriptions, and related services. By purchasing or using our services, you agree to this policy.

1. General Policy

Due to the nature of digital messaging services, SMS credits and subscriptions purchased on galoolsms.com are generally non-refundable once:

  • Credits have been used (fully or partially)
  • SMS campaigns have been processed or delivered
  • Services have been activated

However, refunds may be granted in specific circumstances described below.

2. Eligible Refund Situations

You may be eligible for a refund if:

a) Duplicate Payment

If you are charged more than once for the same transaction, we may refund the duplicate amount after verification.

b) Technical Errors

If SMS credits cannot be used due to a verified system malfunction or service failure caused by our platform.

c) Undelivered Credits

If purchased credits were not added to your account after successful payment and the issue cannot be resolved within a reasonable timeframe.

d) Unauthorized Transactions

If you report an unauthorized payment promptly and it is confirmed after investigation.

3. Non-Refundable Situations

Refunds will not be provided for:

  • Used SMS credits
  • Campaigns with partial or full delivery
  • Delivery failures caused by telecom operators or recipient devices
  • Account suspension due to violation of our Terms
  • Incorrect phone numbers uploaded by users
  • Change of mind after purchase
  • Expired SMS credits

4. Subscription Services

For recurring or subscription-based plans:

  • You may cancel future billing at any time before the next billing cycle
  • Fees already charged for the current billing period are non-refundable unless required by law or due to platform error

5. Refund Request Process

To request a refund, you must:

  1. Contact our support team within 7 days of the transaction
  2. Provide transaction details (date, amount, payment reference)
  3. Describe the reason for your refund request

Submit requests via:
Email: support@galoolsms.com

We may request additional information to process your claim.

6. Refund Review & Approval

  • All refund requests are reviewed on a case-by-case basis
  • We reserve the right to approve, partially approve, or deny requests
  • Approved refunds may take 5–14 business days to process depending on your payment provider

Refunds will typically be issued through the original payment method where possible.

7. Chargebacks and Disputes

Before initiating a chargeback with your payment provider, please contact us to resolve the issue. Filing unjustified chargebacks may result in:

  • Account suspension
  • Loss of remaining credits
  • Additional administrative fees where permitted

8. Changes to This Refund Policy

We may update this Refund Policy from time to time. Changes will be posted on this page with an updated revision date. Continued use of our services indicates acceptance of any updates.

9. Contact Information

If you have questions about this Refund Policy, please contact:

galoolsms.com
Email: support@galoolsms.com
Website: https://galoolsms.com